Shipping policy

Shipping Policy

 

Order Processing

All orders are processed and fulfilled on business days (Monday through Friday, excluding federal holidays). Orders placed on weekends or public holidays will be processed on the next available business day. Order processing times may vary depending on product availability and order volume.

Shipping Methods & Carriers

We partner with major North American carriers, including USPS, UPS, FedEx, and Canada Post, to ensure reliable delivery of your order. The available shipping methods and associated rates will be displayed at checkout based on your delivery address and order details.

Shipping Rates

Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method. We may offer complimentary shipping on qualifying orders; eligibility criteria will be indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You may use this number to monitor the status of your shipment through the respective carrier's website.

Customs & Duties (Canada)

Orders shipped to Canada may be subject to customs duties, import taxes, and brokerage fees imposed by the Canadian government. These charges are the sole responsibility of the recipient and are not included in the order total or shipping fees collected at checkout. We recommend contacting your local customs office for further information prior to placing your order.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us promptly at [your contact email] with your order number and a description of the issue. We will work with the carrier to investigate and resolve the matter in a timely manner.

Contact Us

For any questions regarding your shipment, please reach out to our customer support team at [your contact email] or [your phone number].